Improving Service Delivery

The Service Watch initiative empowers citizens with clear information on where and how to access public services using interactive formats. It also checks equipment of service delivery and malpractices of front-line service providers to control corruption.

The initiative also measures public service institutions on efficiency of services delivered based on citizens scorecard with the aim of exposing the depth of corruption in the institutions and providing citizens with information on where to get quality services in various sectors.

Project Highlights